If you rent a property to holidaymakers and they trash it, you’ve at least got their damage deposit to help cover the cost of repairs.

Or not, as Cindy Varga discovered after guests held a party and caused damage she said would cost £700 to put right. She had let her West London flat in Maida Vale for a weekend through HomeAway for £400, plus £250 damage deposit.

But after the guests were kicked out she heard from the HomeAway payment processor that the whole £650 was being reclaimed through chargeback as an unauthorised deduction.

So either a stolen credit card had been used, or the guest was lying about payment authorisation. Either way, Cindy was down by well over £1,000.

When she complained, Cindy says the payment processor Yapstone International told her to take it up with HomeAway, while HomeAway passed the buck straight back and told her to check the payment processor’s terms and conditions.

Read more at The Mirror.


Weekly Newsletter

Stay on top of industry news and trends with the premier must-read weekly for anyone involved in the holiday rental business delivered right into your inbox.